Shipping Policy
Shipping Policy
Effective Date: August 2026
Thank you for your order and for supporting DNA Innovations.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
During product launches, presales, or periods of high demand, processing times may be longer. If there is a significant delay, we will notify you using the email address provided with your order.
Presale Orders
Products purchased during a presale will ship according to the estimated shipping date listed on the product page at the time of purchase.
Estimated shipping dates are provided in good faith but may change due to manufacturing, quality control, supplier availability, or other unforeseen circumstances. If a delay occurs, we will keep customers informed throughout the process.
Shipping Methods
Orders are shipped using reputable carriers such as USPS, UPS, or FedEx. Available shipping options and estimated delivery times will be displayed during checkout.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Rates
Shipping costs are calculated during checkout based on the destination, shipping method selected, and order size.
Any applicable taxes or duties for international shipments are the responsibility of the customer unless otherwise stated.
Domestic Shipping
DNA Innovations currently ships throughout the United States.
If international shipping becomes available, eligible destinations will be listed during checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
If an incorrect address is provided and an order is returned to us, additional shipping charges may apply before the order can be reshipped.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.
Email: Davis@dnainnovates.com
We will work with the shipping carrier to investigate the issue and, when appropriate, arrange for a replacement or other resolution.
Questions
If you have any questions regarding shipping or your order, please contact us at:
Thank you for supporting DNA Innovations.